Troubleshooting Video Hosting Issues
Can I use this module to host videos on my own server? No. When video hosting is active, videos are uploaded straight to the WordPress.com cloud. They are intentionally not hosted on your own server...
View ArticleJetpack plan equivalency chart
On September 15, 2020, we announced a change to our product offerings. Prior to that, we had release single feature solutions for Backup, Scan, and Search. The equivalency charts below indicate how...
View ArticleStory Block
The Story block allows you to combine photos and videos to create an engaging, tappable full-screen slideshow on your site’s posts and pages. Stories published on your site won’t disappear after 24...
View ArticleTroubleshooting Jetpack Backup
If Jetpack is having trouble backing up your site, you will receive an email to let you know. Check your spam folder if you are unable to locate the email. It is very likely that the failure email has...
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Classic: Tiled Galleries
With Tiled Galleries, you can display your image galleries as a thumbnail grid, tiled mosaic, square tiles, circles, tiled columns or as a slideshow. Note: this page describes how to use Tiled...
View ArticleBilling/Payment FAQs
How do I cancel my plan? You can view all of your active upgrades at https://wordpress.com/me/purchases Select the plan you want to cancel, and then click Remove [Plan name] at the bottom of the...
View ArticleWhat to Do If Your Site is Down
If you’re reading this, it’s probably because your site is down and you want to restore it to working order as quickly as possible. Before looking at restore options, it’s worth considering whether a...
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Jetpack Boost
Jetpack Boost is a WordPress plugin that provides one-click optimizations that supercharge your WordPress site’s performance and improve web vitals scores for better SEO. It allows you to optimize...
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Why the WordPress.com connection is important for Jetpack
The Jetpack connection will give your site access to the WordPress.com cloud, unlocking the collective power of thousands of globally distributed servers to provide security, performance and...
View ArticleMove your Jetpack Plan to a Different Site/URL
A Jetpack plan can only be used on a single site, but if you no longer need the plan on the site you purchased it for, and the plan has not yet expired, then we can help you transfer the plan to a...
View ArticleTroubleshooting Login Issues
There are three different accounts that you may encounter when using Jetpack. These are your WP Admin login, your WordPress.com login, and potentially a WordPress.org Support Forums login. Self-Hosted...
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Related Posts (Classic Editor)
The Related Posts feature scans all of your post content, analyzes it, and uses the results to display additional posts your visitors might be interested in reading after they’re finished with the...
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Video Hosting (Classic Editor)
Jetpack’s video hosting feature allows you to upload videos from your computer to be hosted on WordPress.com, rather than on your host’s servers. You can then insert these on your self-hosted Jetpack...
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Markdown (Classic Editor)
Markdown lets you compose posts and comments with links, lists, and other styles using regular characters and punctuation marks. Markdown is used by writers and bloggers who want a quick and easy way...
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Contact Form (Classic Editor)
Note: These instructions are for the Classic Editor, and sites running WordPress 4.9.10 or older. If you are using the new Gutenberg editor in WordPress 5+, please refer to the instructions for adding...
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Install Jetpack and Connect Your New Plan
Are you ready to blast off with Jetpack? Great! This document outlines what you’ll need to get started, and how to get your site connected. What do I need in order to run Jetpack on my site? A web...
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The Jetpack Backup Plugin
Looking for more information about Jetpack Backups included with the Jetpack plugin? See our article about Jetpack Backup. Jetpack Backup is a new plugin that enables site backups and restores via the...
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Getting Started with the Jetpack Backup Plugin
Looking for connection instructions for the Jetpack plugin? See our article about Getting Started with Jetpack. Use Jetpack Backup to automatically create backups and restore with a single click....
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Activity Log in the Jetpack Backup Plugin
Looking for information about the Activity Log in the Jetpack plugin? See our article about the Activity Log. Jetpack Backup’s activity log shows a full list of events that have occurred on your site....
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Restoring with the Jetpack Backup Plugin
Looking for restore instructions for the Jetpack plugin? See our article about Restoring with Jetpack Backup. Restore a backup from the Jetpack Cloud with just a few clicks. Note: We are currently in...
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