How do I cancel my plan?
You can view all of your active upgrades at https://wordpress.com/me/purchases
- Select the plan you want to cancel, and then click Remove [Plan name] at the bottom of the page.
- Follow the prompts to cancel your plan.
Note that cancelling in this way is effective immediately, and you won’t be able to use your plan once it’s cancelled. If you want to continue using the plan until the expiry date, you should disable automatic renewal instead of cancelling (see below).
How do I get a refund?
If your purchase is still within the refund period (14 days for yearly plans, and 7 days for monthly plans) you’ll see a Cancel and Refund option when cancelling your plan, and the refund will be issued automatically. See Refunds for more details.
How do I disable automatic renewal?
You can view all of your active upgrades at https://wordpress.com/me/purchases
- Select the plan you want to cancel.
- If you see Auto-renew is ON, click the toggle to disable automatic renewal.
If auto-renew is OFF, you will receive reminder emails shortly before your plan is due for renewal. If you do not renew, your plan will be cancelled.
You can enable auto-renew again at any time, as long as you still have a stored payment method.
How do I add/change/remove a payment method?
You can view your stored payment methods at https://wordpress.com/me/purchases/payment-methods
From there you can delete existing payment methods, or click Add Payment Method to add a new payment method.
When adding a payment method here, you can optionally enable Assign this payment method to all of my subscriptions if you want this card to be used for future renewals of all existing purchases.
Alternatively, you can add a new payment method for a specific plan by selecting the plan on your Active Upgrades page, and then clicking Add New Payment Method (or Change Payment Method if you already have a payment method for that plan).
Where can I find my receipts?
You can find receipts for all your previous purchases in your Billing History page at https://wordpress.com/me/purchases/billing
Can I get a VAT invoice?
We can provide a VAT receipt on request if you have a valid VAT number. Please contact us, providing your VAT number and business address details, and we’ll send you a VAT receipt.