How to get help with the Jetpack mobile app
If you need help with the Jetpack mobile app, please follow this guide to contact our mobile support team. If you have a question about Jetpack that isn’t specific to the mobile app, please click here...
View ArticleSwitch to the Jetpack app
In early March 2023, Jetpack features will be removed from the WordPress app and only be available in the Jetpack app. If you use the WordPress app, switch to the Jetpack app today to continue using...
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Jetpack Social: Organic Content Sharing
Share As a Social Post By default, Jetpack Social shares a link to your blog post on social media. This appears as a link preview. When you upgrade to the Advanced plan, you unlock the ability to...
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Getting Started with Jetpack VideoPress via the Jetpack Plugin
Jetpack VideoPress allows you to upload videos from your computer to be hosted on WordPress.com rather than your host’s servers. This allows your videos to be loaded more quickly on your website....
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Viewing Jetpack VideoPress Stats
All videos come with stats tracking, which can be viewed within your WP Admin or WordPress.com Jetpack Stats. Viewing Jetpack VideoPress Stats via WP Admin Note: A redesigned Jetpack Stats is coming...
View ArticleJetpack and XML-RPC
XML-RPC is a communication protocol that Jetpack uses to connect your site to WordPress.com. Learn more about XML-RPC and how it powers Jetpack. What is XML-RPC? XML-RPC is a protocol that allows...
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Jetpack VaultPress Backup: Storage and Retention
How long do you keep my backups? Our different backup plans have different retention timeframes: Jetpack VaultPress Backup 10 GB: You can choose between 7 days, 30 days, 120 days, or 1 year. If your...
View ArticleTroubleshooting Jetpack Scan
Having trouble with Jetpack Scan? You can follow these troubleshooting steps to fix issues with Jetpack Scan. Check the Site’s Jetpack Connection A working Jetpack connection is required to get...
View ArticleWooCommerce Products that Require a Jetpack Connection
WooCommerce is a powerful e-commerce plugin built for WordPress. Several WooCommerce extensions work hand-in-hand with WordPress.com. Jetpack facilitates the connection between the two. Learn which...
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Using MainWP Extensions for Jetpack Protect and Scan
Save time with the MainWP Extensions for Jetpack Protect and Jetpack Scan. These extensions allow you to scan and fix multiple WordPress websites from a centralized dashboard. The Jetpack Protect...
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Getting Started with the Jetpack Protect Plugin
The Jetpack Protect plugin is a free security plugin for WordPress that scans your site and warns you about vulnerabilities, keeping your site one step ahead of security threats and malware. What do I...
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Troubleshooting Plugin and Theme Conflicts
Like any WordPress plugin, it’s possible for the Jetpack plugin to conflict with other third party plugins or themes you’ve installed on your site. To determine whether the Jetpack plugin is...
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Jetpack Stats: Traffic Dashboard
The Jetpack Stats Traffic dashboard gives you both a quick overview and a detailed view of your site’s traffic. On the “Traffic” view, you can find 7-day highlights, engagement (views and visitors)...
View ArticleJetpack Stats: Troubleshooting and FAQs
Jetpack Stats provides clear and concise statistics about a website’s visits and traffic. To learn more about how to use Jetpack Stats, please see our other support guides. This guide focuses on...
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Jetpack Stats: Ads Dashboard
The Jetpack Ads Traffic view provides statistics about ads served on your site and your earnings history. To see this dashboard, you must be enrolled in WordAds, and it must be enabled on your site...
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Configure Jetpack Stats
Jetpack Stats provide insight into how visitors engage with your website. You can adjust which page views are counted to get the most meaningful data and who has access to your stats. You can...
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Jetpack VideoPress Shortcodes
VideoPress Shortcodes allow you to embed your videos exactly where you want them giving you control over your media and content. Getting a Shortcode via WP Admin Go to your WP Admin. Click Media....
View ArticleJetpack Billing and Payments
This guide explains how to manage your Jetpack purchases. If you experience problems with any of the information below, please contact support for assistance. Note: This page includes information on...
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Jetpack Stats Insights Dashboard
The Jetpack Stats Insights view will be helpful in identifying patterns and trends so that you better understand your data. On the Insights view, you can find quick yearly reviews, all-time...
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Jetpack Golden Token
If you’ve been awarded a Jetpack Golden Token, congratulations! The Jetpack Golden Token is a lifetime subscription to Jetpack Scan and Jetpack VaultPress Backup. This award is given to Jetpack sites...
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