Sometimes the simplest solution is the one that works, and “turn it off and on again” is no exception. Disconnecting and reconnecting Jetpack will often clear connection problems and help with errors when activating settings. It’s generally the best place to start!
Disconnecting Jetpack
- Go to Jetpack → Dashboard, scroll down to the Connections area, and click Manage site connection.
- Click Disconnect.
Reconnecting Jetpack
- Go to Jetpack → Dashboard and click Set up Jetpack.
- Check that you’re connecting to the correct WordPress.com account and click Approve.
Reinstalling Jetpack
In some cases, reconnecting may not be enough, and you’ll need to completely delete Jetpack and then install a fresh copy and reconnect.
- First, if Jetpack is still connected, disconnect it following the instructions above.
- Then go to Plugins → Installed Plugins, scroll to find “Jetpack by WordPress.com” and click Deactivate.
- When the page has refreshed, find Jetpack again and click Delete.
- To reinstall, go to Plugins → Add New, search for “Jetpack” and click Install Now for the “Jetpack by WordPress.com”.
- After the plugin is installed, click Activate.
- After activation, you can reconnect Jetpack, following the instructions above.
FAQ
Will I lose any data or settings when disconnecting/deleting Jetpack?
- When you disconnect Jetpack, no data is lost (including stats and followers), and your settings will be restored when you reconnect.
- When you delete Jetpack, no data is lost (including stats and followers), but your settings will be reset so you’ll need to set them again after reinstalling and reconnecting.
- Note that stats cannot be collected while Jetpack is disconnected, so if your site stays disconnected for some time, you may see a gap in your stats when you reconnect.
If you are still having trouble after following these steps, feel free to contact us and we’ll be happy to help.